Privacy Notice

Last updated: May 2026

LD Homes Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, store and share personal data when you visit our website, contact us, make an enquiry, instruct us, or receive services from us.

Who we are

LD Homes Ltd is a company registered in England and Wales.

Company number: 16164545
Contact: cquy@ldhomes.co.uk
Website: www.ldhomes.co.uk

For data protection purposes, LD Homes Ltd is the controller of the personal data described in this Privacy Notice.

What data we collect

We may collect and use personal data including your name, email address, telephone number, postal address, company or organisation details, role or job title, enquiry details, correspondence, payment and invoice information, and any information you provide when contacting or instructing us.

Where relevant to a planning consultancy instruction, we may also collect and use information about a site, property, land interest, proposed development, planning history, ownership position, access arrangements, drawings, photographs, reports, correspondence with local planning authorities, consultant information and other documents or information provided to us in connection with the instruction.

We may collect technical information when you use our website, including your IP address, browser type, device information, website usage data and cookie or analytics information.

We may receive personal data directly from you, from someone acting on your behalf, from professional advisers or consultants, from public planning records, from local planning authorities, from publicly available sources, or from third parties involved in a site, proposal or instruction.

How we use your data

We use personal data to respond to enquiries, assess whether we can assist, provide planning consultancy services, prepare advice, reports, scopes of service and related documents, manage client instructions, liaise with clients, consultants, professional advisers, local planning authorities and other relevant parties, administer fees and payments, maintain business records, manage our website, improve our services, and comply with legal, regulatory, tax and accounting obligations.

We may also use contact details to send updates or marketing communications where you have opted in or where we are otherwise permitted to do so by law. You can opt out of marketing communications at any time.

We do not sell personal data to third parties.

Lawful basis for processing

We process personal data where it is necessary to take steps before entering into a contract, to perform a contract with you, to comply with legal obligations, or for our legitimate business interests in providing, managing and improving our services.

Where we send marketing communications that require consent, we rely on your consent. You may withdraw consent at any time.

Our legitimate interests may include responding to enquiries, managing client relationships, preparing and delivering planning consultancy services, maintaining business records, improving our website and services, protecting our legal and commercial position, recovering unpaid fees and keeping appropriate records of advice given.

Who we share data with

We may share personal data where necessary with professional advisers, accountants, legal advisers, architects, surveyors, technical consultants, planning consultants, local planning authorities, statutory consultees, IT and website service providers, payment or accounting providers, insurers, regulators, public authorities, or other parties reasonably required for the purposes of providing our services, managing our business, complying with legal obligations or protecting our legitimate interests.

Where third-party consultants are involved in an instruction, we may share information with them to the extent needed for the relevant service.

All third parties are expected to handle personal data securely and only use it for the relevant purpose.

International transfers

We do not intentionally transfer personal data outside the United Kingdom except where this is necessary because of the systems or service providers we use, or where otherwise required for the relevant service. Where personal data is transferred internationally, we will take steps intended to ensure appropriate protection is in place.

How long we keep data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, dealing with queries or disputes, complying with legal, tax and accounting obligations, and protecting our legal and commercial position.

Client instruction records, advice, correspondence, invoices and related documents may be retained for up to [insert retention period, for example six years] after the end of the instruction, unless a longer period is required or justified.

Marketing subscription data is kept until you unsubscribe or ask us to remove it, unless we need to retain limited information to record your preferences.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse site traffic and understand how visitors use the website.

You can control cookie settings through your browser. Where required, we will ask for your consent before placing non-essential cookies.

Your rights

Under UK data protection law, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data, object to certain processing, restrict processing, request data portability, and withdraw consent where processing is based on consent.

These rights may be subject to legal limits and may not apply in every case.

To exercise your rights, contact us at: cquy@ldhomes.co.uk.

Security

We take reasonable steps to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Complaints

If you have questions or concerns about how we use your personal data, please contact us first at: cquy@ldhomes.co.uk.

If you are not satisfied, you have the right to complain to the UK Information Commissioner’s Office at www.ico.org.uk.